Classico Digital Inc.
Classico Digital Inc.

Get Support

support@classicodigital.com

"Guiding your business forward."

The client, a mid-sized Tech company, was facing stagnating growth, unclear internal processes, and poor cross-department communication. They partnered with Classico Digital to analyze, restructure, and scale sustainably — both in operations and mindset.

Problems We Identified

  • No clear strategy caused misalignment across teams.
  • Manual processes and scattered tools slowed operations.
  • Low engagement and high turnover hurt productivity.
  • Inconsistent client experience led to lost upsell chances.
  • Lack of data-driven decision-making hindered growth opportunities.
  • Communication gaps between departments delayed project delivery.

Key Challenges We Solved

Leadership lacked a cohesive direction and measurable goals, causing confusion across teams.

Manual workflows and scattered tools were slowing down productivity and creating bottlenecks.

Team members felt disconnected from the company’s mission, and high turnover affected morale and output.

Without a standard client journey, service delivery varied and led to missed opportunities for upselling.

Decisions were often based on intuition rather than insights, limiting the company’s ability to capitalize on growth opportunities.

Our Approach

We started with stakeholder interviews and an in-depth business audit. From there, we developed a clear roadmap that aligned leadership goals with operational improvements and scalable systems.

Conducted a SWOT analysis across departments

Created a 12-month business growth roadmap

Restructured team roles and KPIs

Unified all internal workflows through Notion + CRM

Introduced a culture-building initiative with bi-weekly team sessions

Execution Process

01

Conducted internal interviews, surveys, and competitor research to uncover blind spots and strengths.

02

Defined goals, success metrics, and aligned team roles with the company vision.

03

Rolled out productivity tools, new onboarding flows, and internal training to support process adoption.

04

Provided leadership coaching, weekly check-ins, and analytics dashboards for long-term tracking.

KPI

  • Team Productivity
  • Internal Process Completion Time
  • Employee Retention
  • Client Satisfaction Score (CSAT)

Before

  • 60% avg output
  • 5–7 days
  • 72%
  • 3.6/5

After

  • 87% avg output
  • 2–3 days
  • 89%
  • 4.7/5

Improvement

  • +45% increase
  • 50% faster delivery
  • 17% boost
  • +30% growth

Deliverables

Business Strategy Report (PDF)

Team Structure & Role Alignment

New SOP Documents & Process Maps

Training Resources for Internal Tools

3-Month Operational Support Retainer

Future Outlook

The client is now well-positioned to scale and plans to expand into a new market next quarter. A follow-up project is planned to implement advanced client automation and onboarding using AI tools.

“The clarity and momentum Classico brought to our business is priceless. We now have structure, energy, and a growth path we believe in.” — Client Feedback